Our Journey to Excellence 2015-2020 strategy has three overarching goals. Together, these will ensure that we continue to grow faster than the market by being customer-centric and increase profitability by improving operational excellence.
Increase customer focus
As a trusted global supplier, we must put the customer at the heart of everything we do. We will increase our customer focus to ensure that we are better placed to meet the changing needs of customers around the globe, both today and in the future.
Deliver sustainable organic growth
We will target organic growth above the market, particularly within our established business lines. These segments show good growth potential and are the business areas where we are strongest in terms of internal capabilities, geographical reach, customer relationships and technology. However, we will consider acquisitions if we believe they will complement our business.
Create operational excellence
The term operational excellence covers a broad spectrum of activities. All our business support functions will focus on increasing productivity, while also improving efficiency in working processes. These combined efforts will drive business growth, lift our profitability levels and ensure we achieve greater payback from our investments.